Effective Date: 24 May 2024

1. Return Window

You have 7 days from the date of delivery to return your purchase.

2. Condition of Returned Items

To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging with all tags and labels attached.

3. Non-Returnable Items

Personalized items are non-refundable and cannot be returned.

4. Return Process

To initiate a return, please contact our customer service team with your order number through our contact channels:

• Email: return@serenedecor.homes
  
• Phone: +91 7906835561

Our team will guide you through the return process.

5. Return Shipping Costs

Our company will cover the cost of return shipping. Once your return is approved, we will provide you with a prepaid shipping label.

6. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2 business days.

7. Exchanges

We do not offer exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired item.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with your order number through our contact channels:

• Email: help@serenedecor.homes
  
• Phone: +91 7906835561

We will arrange for a replacement item to be sent to you.

9. International Returns

We currently do not serve international customers and do not accept international returns.

10. Proof of Purchase

A receipt or proof of purchase, such as an invoice or order ID, is required for all returns and refunds.

Contact Information

For any questions regarding returns or refunds, please contact us at:

• Email: contact@serenedecor.homes
  
• Phone: +91 7906835561