Effective Date: 24 May 2024

1. Shipping Locations

We currently ship only within India. We do not offer international shipping at this time.

2. Order Processing

Orders are typically processed within 2 working days after we receive them. Please note that processing times may be extended during holidays or peak seasons.

3. Shipping Methods

We use the following carriers for shipping:

• Shiprocket
• Delhivery
• DTDC
• Indian Post

Please note that we do not offer different shipping options. The carrier will be selected based on your location and order size.

4. Shipping Costs

Shipping costs are calculated based on the delivery pincode. We offer free shipping on orders above ₹999.

5. Delivery Time

Estimated delivery time is within 7 days for all locations across India. Please note that delivery times may vary depending on the location and any unforeseen delays from the shipping carriers.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email along with the tracking details. You can track your order on our website, through email, or via WhatsApp.

7. Shipping Confirmation

A shipping confirmation email will be sent to you once your order is shipped. This email will contain the tracking number and the carrier information.

8. Damaged or Lost Packages

In the unfortunate event that your package is damaged or lost during transit, we offer a full refund. Please contact our customer support team for assistance.

9. P.O. Boxes

We do not deliver to P.O. boxes. Please provide a valid street address for delivery.

10. Shipping Restrictions

There are no specific items or regions where we do not deliver within India.

11. Customer Support

If you have any questions or issues related to shipping and delivery, please contact our customer support team:

• Email: contact@serenedecor.homes
  
• Phone: +91 7906835561